As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

 

In your paper,

 

Describe how you would address this situation.

Explain how you would approach your employee.

Identify how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

 

Must be one to two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the University of Arizona Global Campus Writing Center’s APA Style

Must include a separate title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013.

 

Must utilize academic voice. See the Academic Voice resource for additional guidance.

Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.

For assistance on writing Introductions & Conclusions as well as Writing a Thesis Statement, refer to the University of Arizona Global Campus Writing Center resources.

Must use at least one scholarly or credible source in addition to the course text.

The Scholarly, Peer-Reviewed, and Other Credible Sources table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.

To assist you in completing the research required for this assignment, view this University of Arizona Global Campus Library Quick ‘n’ Dirty tutorial, which introduces the University of Arizona Global Campus Library and the research process, and provides some library search tips.

Must document any information used from sources in APA style as outlined in the University of Arizona Global Campus Writing Center’s Citing Within Your Paper

Must include a separate references page that is formatted according to APA style as outlined in the University of Arizona Global Campus Writing Center. See the Formatting Your References List resource in the University of Arizona Global Campus Writing Center for specifications.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

 

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