1. Complete the prewriting for the short research report:
2. Complete a draft of the short research report.
Note: the second andall subsequent lines for a works cited entry are tabbed in once. The format here does not reflect this indent but you will need to make sure your entry does follow the hanging indent format.
Short Research Report Criteria
This is a continuation of your research proposal from last week. Now you are moving forward with a report about that topic and you will be using source material to support your information. Show why:
Once you show the seriousness of the problem then discuss the counterarguments that may arise from your solution after showing the benefits outweigh the costs of your solution then argue for your solution using credible sources that agree with your solution. These will persuade your audience that the solution you propose is the correct one.
Locker Kitty O. and Stephen Kyo Kaczmarek. Business Communication-Building Critical Skills. 6th ed. Boston: The McGraw-Hill Companies 2013.
7. Include one or two visuals in your report: picture graphic table chart etc. Place the visual appropriately and keep it small–thumbprint to wallet photo size only.
8. Evaluate source materials based on the information in Module 22 of your textbook.
After shake hands please give me your email I need to send you the reading source.
My topic is social class discrimination exists in our company’s customer service. So our company needs to do something to educate and train our employees to eliminate soical class discrimination. We need to give our customer an equal and fair treatment to improve company’s comprehensive ability.
Here is the sample of the short research:
13 Bell Drive
Beavercreek Ohio 45432
July 20 2013
TO: Rita Woodall
FROM: Katie Leonard KR Corporation
SUBJECT: The Use of Training to Improve Efficiency Report
Wooly s opened in 1967 forty-six years ago everything has changed since then. The technology that we have access to now can do amazing helpful tasks quickly. The issue that arises is this: do the company s employees know how to fully utilize this technologymainly the computer? If the employees have had no training or experience how will they know how to use it? Keeping them up to date on their skills as far as technology goes is crucial. The amount of money lost to employees not using their time wisely or taking a lengthy amount of time to complete a simple task compared to someone who does possess the skills and knowledge can take a toll on a company. Several employees started fresh out of high school forty years ago and I can tell you their skills are not up to par.
I will explain why training would be beneficial to the company and the employees and why they both need it.
Many companies hire people with up-to-date experience and or training. I have been with Wooly s for over a year now and I have begun to pick up on the skills and abilities of the people I work with on a regular basis. A few of them have a motivational issue: it seems as though they want to do as little as possible to get by. I think that this issue may reflect their lack of knowledge of our computer programs as well as common programs such as Microsoft Word or Excel. If they had the proper knowledge they could become more efficient and feel confident taking on their responsibilities.
When employees receive the proper training the company does not have to pursue as many other strategies to keep up with its competitors. Many organizations do not realize how much quality training can help revenues. With the poor training some staff receive it is no wonder why companies do not see how investing in training can benefit them (Brum).They only see the results they get from the poor training and then they do not want to put more money into something they do not see as helpful to the company. Investing resources into quality training pays off. The money spent on training would be far less than what currently goes down the drain due to poor work performance every day.
Companies that spend more on employee training have better numbers as well as better morale overall (Ansar). Even when one or two people lack the up-to-date training and knowledge this lack can significantly hold back progress and limit the company s success. A few of the people currently employed at Wooly s have been here over twenty years some even forty yearswith no new education training or classes since they started. Technology changes at a fast rate: the more we can use new technology to our advantage the better off the company will be.
A young person has grown up with the technology whereas the older employees have not had to utilize it as much. Little to no training results in poor or mediocre results; if more funds were spent to improve employee skills then the results from the employees improve which is better for business. Someone who worked here forty years ago who never had to use computers in high school and who never pursed higher education after high school is flying by the seat of their pants trying to use these programs. When the economy falls one of the first areas employers often cut is training. This can seem like an option that makes sense but in actuality it only puts the staff at a disadvantage in an already weakened economy. Learning to use the basic Microsoft programs as well as our programs could enhance their performance and help the company advance.
The key to solving this problem? Training. Wooly s needs to implement training not only for new hires but for employees that have worked here for twenty plus years. Microsoft programs require the most attention because a few of the senior employees seem like they struggle in this area. Flyers and advertisements get sent to us weekly for Excel Word PowerPoint and Access seminars and classes I know that they get immediately get thrown away because management does not want to spend the money on these types of classes. The owner needs to see that the classes would benefit everyone and be a cost saver in the long run. When you think about someone not knowing how to utilize one of the programs you may brush it off and think no big deal they have worked here twenty plus years they still get the job done without this knowledge.
Wooly s employee turnover rate can reach high levels sometimes when workers feel their employer does not care to put money and time into them they do not feel loyalty towards the company and they will look for employment elsewhere (Brum). Keeping the turnover rate low allows everything to run more smoothly and it does keep cost down. Time does not have to be spent making ads; money does not have to be spent posting the ad online or possibly in a paper (Brum). Especially since Wooly s does not have an employee solely for human resources it costs a lot to constantly look for new employees and to go through the interviewing process. We should do more than just getting the job done; we should use every advantage possible seeing as how business is just OK. It will improve if all employees have the same Microsoft program skill level.
In this company the two most important Microsoft programs are Word and Excel. Our email is similar to Word but it does not match precisely. Not all of the employees get the practice and experience so when they do need to use it they struggle and the document does not come out with the high quality it could. It seems that since the company does not care enough to give them training they feel as though they do not need to care where their skill level sits. It would significantly benefit our customers vendors and each other if everyone knew how to use Word.
In departments such as accounting sales and quality Microsoft Excel can assist in a number of ways. The accounting office will run much more smoothly and at a faster pace if the employees know how to utilize Excel to the fullest. I took one computer class in high school that touched on Excel and a number of other Microsoft programs; a refresher and an in-depth class would benefit me when I assist in accounting. One of my fellow employees in the accounting department can tell you how to do anything in Excel; she uses Excel for almost everything which might be a telltale sign of how accounting runs more smoothly than any other department in the company. The use of these tools helps people get their jobs done accurately in a quicker manner than if they were to use something else. The days of paper and pencil should end for the sake of this company.
Cost and Courses
We can send employees to a class or we can host the classes in our facility and they will send a trained professional to teach the class. I do not think we have anywhere we could host classes on our premises due to the way the way we have the computers arranged. The classes fall on September 6th 2013 at the 2661 Commons Boulevard in Beavercreek. The commute would not take long at all and the employees do not have to commute downtown. Classes are $299.00 per student but they offer group rates; those rates vary depending on how many people go and for how many classes they plan to attend. We may only send certain people to the Word classes and vice versa. It depends on what we see fit after our meeting on Tuesday the 30th.
Training can turn staff from so-so into phenomenal employees; they accomplish tasks faster in turn they get more accomplished in a shorter amount of time. Staff will work smarter when they learn the necessary tools; one of the most beneficial parts of training. Fewer costly mistakes will occur training promotes business to pick up because people enjoy working with your staff when they get tasks done faster and they make no mistakes doing them (Ansar). In order to compete with other businesses we must keep our staff trained with the most recent knowledge the cost does look intimidating for something that some people may feel is unnecessary but it will pay off in the end. The amount spent of training will come back to us in higher numbers and revenue; this will justify and offset the costs associated with training (Brum). The business world always changesnothing stays the same for long so keeping employees up to date on new technology will give the company an advantage ( The Importance of Employee Development ). People often have the wrong viewpoint on the costs of training; it should be looked at as an investment not as an expense. In reality having an untrained staff will cost more than the cost to train staff.
Ansar Muhammad. Benefits of Training for Both the Organization and Employees. Helium.Helium 02 Aug.
2009. Web. 16 July 2013.
Brum Scott. What Impact Does Training Have on Employee Commitmentand Employee Turnover?
University of Rhode Island. N.p. 2007. Web. 18 July 2013.
The Importance of Employee Development. Entrepreneur. N.p. n.d. Web. 18 July 2013.
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