In his book, People Care, Thom Dick shows us that while it is imperative to know and perform all the medical procedures well, it is also important to treat patients with kindness and respect. He points out that most people don’t remember much about medical procedures performed, but they do remember how they were treated. Also, he demonstrates that how patients are treated plays a big role in whether or not they decide to pursue malpractice litigation against healthcare providers. If patients are handled with gentleness and respect, they are more likely to forgive mistakes. He begins his book by giving us three major mistakes that the Emergency Medical Services (EMS) has made since its founding. The first mistake was to support hiring people that were inclined to hate their jobs. These people were thrill seekers and just wanted to be heroes. They only cared primarily about themselves and not enough about the patient. In order to enjoy and do well in the EMS profession, Emergency Medical Technicians (EMTs) need to naturally like people and have a love for helping them. The second mistake was that the EMTs were taught to expect the wrong things. They were led to believe that every call would be exciting. In reality, most calls are routine and are not exciting at all. The last mistake was that many EMS administrators treated their workers with disrespect. They applied manufacturing measures to EMS quality which made the EMTs feel less valuable. Thom Dick wants us to remember that EMS is not manufacturing; it is the most important people business ever. Next, Mr. Dick stresses that the EMT’s personal safety always comes first. He believes that they need to develop safety habits if they are to stay alive and healthy. One of the gifts that EMS gives back is situational awareness. EMTs will be put into many dangerous situations and will need situational awareness in order to stay out of harm’s way. Mr. Dick also believes that another way to stay safe is to never drive the ambulance too fast or in any other irresponsible way. Thom Dick emphasizes the need to respect others no matter how strange or different they may seem to us. EMTs meet a wide variety of people out in the field and must le