The author suggests that the topic of conflict management is slippery because people cannot be easily directed and controlled, so theories on effective processes are constantly evolving. Based on Note on Conflict Management, the concept of differentiation is critical to gaining knowledge about your organization’s true strengths and weaknesses. Select one of the four links on page 8 (culture, authority, customer satisfaction, and management control) and suggest improvements that can be made to your workplace (prior or current). Support your ideas with documentation from the article.  

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