Week 6 Activity – TQM Contributors Practice

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In this week’s readings, you learned about the major contributors to the development of total
quality management (TQM). Some of the methods that each developed are more suited to one
application versus another. Select three contributors from the list shown here whose TQM
methods could be readily applied to the daily business and medical operations of a medical center
or hospital.
•Philip Crosby.
•Dr. W. Edwards Deming.
•Armand Feigenbaum.
•Dr. Joseph M. Juran.
•Prof. Kaoru Ishikawa.
•Genichi Taguchi.
•Musaaki Imai.
In a Word document:
1. Describe two of the contributions to the development of TQM for each of the three individuals
you selected.
2. Apply each of the contributions to a specific situation in the operations of a medical center or
hospital. Include examples from both the medical and business operations to illustrate the
use of TQM.

Scoring Guide
Accurate solution, outcome, and/or conclusion is given to address all components presented in the task(s). 34 %
Unacceptable (Below 70%) Needs Improvement (70-79%) Competent (80-89%) Exemplary (90-100%)
Solutions/outcomes given are incorrect. Solutions, outcomes, and/or conclusions address only some of the components of the problem(s) OR there are multiple accuracy errors. Solutions, outcomes, and/or conclusions address all relevant components of the problem(s) and are mostly accurate, with minor errors in calculations/charts. Solutions, outcomes, and/or conclusions are correct and address all relevant components of the problem(s).

Use appropriate strategy and correct process to solve the problem(s) or answer the question(s). 33 %
Unacceptable (Below 70%) Needs Improvement (70-79%) Competent (80-89%) Exemplary (90-100%
Used an incorrect strategy or no strategy is shown for solving the problem(s). Used an inappropriate strategy or application of strategy is unclear. 3–4 process steps are missing or incorrect. Used an appropriate strategy but incomplete process for solving the problem(s) or answering the question(s). 1–2 process steps are missing or incorrect. Used an appropriate strategy and complete process for solving the problem(s) or answering the question(s).

Communicate the relevance of the solution(s) in the appropriate context using evidence/examples where appropriate. 33 %
Unacceptable (Below 70%) Needs Improvement (70-79%) Competent (80-89%) Exemplary (90-100%)
Did not communicate the relevance of the solution(s). Communicated the relevance of the solution(s), but not in the appropriate context. Communicated the relevance of the solution(s) in the appropriate context. Communicated the relevance of the solution(s) in the appropriate context using evidence/examples where appropriate.